FAQs


SHIPPING 

We Provide free shipping on all non-international orders within Canada over $100 and free shipping on all U.S. orders over $130.  For values under that amount a flat rate of CAD$9.99 will apply within Canada and all U.S. orders will be charged a flat rate of CAD$14.99.  For all international orders, shipping rates will be calculated upon checkout based on the country of your residence.  Once your orders are sent out you will receive an email with tracking provided.  

EXCHANGE, STORE CREDIT OR REFUNDS

If you are unhappy with your items, we offer a full refund or exchange within 7 days in Canada and the U.S. starting the date your order was received.  For countries outside of Canada and the U.S. there will be a 12 day period for you to exchange or return items. However shipping cost will have to be covered by the customer. 

All returned or exchanged items must have not been worn, damaged or altered and all tags must be attached.  All sale items are considered a FINAL SALE.  All items under the accessories and under garments section are FINAL SALE.  Promotional items must follow the same regulations as sale items.  Upon receiving your exchanged or returned items they will be inspected for approval and you will receive an e-mail with an exchange or refund confirmation.  Please allow us up to 10 business days to process your transactions.  If in any case an item is refused for an exchange or refund after the inspection then it will be sent back at the owners expense and be notified with an email.  

INSTRUCTIONS TO EXCHANGE OR RETURN MERCHANDISE BY MAIL

  • Email us at Blanc.Noizee@gmail.com with your Full Name, Phone Number, Order Number and Address and whether you would like to process an exchange or refund.  If you would like an exchange then please indicate the new item you’d like along with the size and colour if applicable.
  • Once you receive a confirmation email from us with a return address and  authorization code to go ahead with the return/exchange please go ahead and include the return authorization code written on the package your sending back.  We recommend using a trackable shipping method because we are not responsible for the items being lost or stolen during transit.  
  • Please make sure all packages sent to us are securely packaged and send us an email with the tracking number if applicable so we too can make sure your package arrives securely.
  • You are fully responsible for covering the cost of all returns.  This cost is non-refundable.    

Blanc.Noize is fully committed to protecting the privacy of our customers.  No personal information will be released to anyone for any purpose besides the use of internal operations between the customer and merchant.  All information provided to us is willingly agreed by the customer and and under no circumstance will any privacy be disclosed to members outside of our company unless required by law.  

If you would like to stay updated with our promotions and newsletters feel free to provide your email to join our mailing list.  If at any time you wish to withdrawal just simply let us know and we will remove you. 

PAYMENT METHODS

Blanc.Noize accepts Mastercard, Visa, and Paypal.  We guarantee all payments are processed through a 100% safe checkout system.

Have fun shopping! & once again Welcome Home Baby.